Role

AudioCityUSA is looking for an experienced Wheel Fitment Specialist (Sales Representative) to help customers find the perfect wheel and tire packages. This is a consultative sales role that requires deep knowledge of wheel and tire fitments, strong sales skills, and exceptional follow-up habits.

The ideal candidate has at least 5 years of retail wheel sales experience and excels at guiding customers through the buying process, building relationships, and closing sales efficiently. You will be responsible for understanding fitment specifications, handling inbound leads, and ensuring a seamless customer experience from inquiry to final sale.

Hours

• 8 am - 5 pm PT
• This role requires the Fitment Specialist to work out of our Santa Fe Springs, CA office a minimum of 5 days a week.

Responsibilities

• Consult with customers to determine the best wheel and tire fitment for their vehicle
• Close sales efficiently by educating customers and overcoming objections
• Proactively follow up with leads to nurture them through the buying process
• Respond quickly to inbound calls, emails, SMS, and live chats to assist customers
• Build long-term relationships to drive repeat business and referrals
• Stay updated on product knowledge including bolt patterns, offsets, x-factor, and tire fitments
• Collaborate with the marketing and sales teams to improve lead conversion rates
• Meet and exceed monthly sales targets

What Success Looks Like

• Consistently hitting or exceeding sales targets
• High customer satisfaction scores from personalized service and expert fitment advice
• Strong lead conversion rates and minimal lost opportunities
• Increased customer retention and repeat business due to outstanding follow-up and service
• Up-to-date knowledge of fitments across a wide range of vehicles, including sedans, trucks, SUVs, crossover SUVs, oldschool vehicles, and performance cars

Qualifications

• 5+ years of experience in retail automotive aftermarket wheel sales
• Deep understanding of wheel and tire fitments, offsets, and bolt patterns
• Proven track record of strong sales performance
• Exceptional customer service and follow-up skills
• Ability to multitask and handle multiple leads at once
• Comfortable using CRM systems and sales tools
• Strong verbal and written communication skills